Your AI Dental
Receptionist
Never Miss a Patient Call

Ask Jess ("we", "us", or "our") is committed to protecting the privacy of patients, clinic owners, and all users of our AI dental receptionist service. This Privacy Policy explains what information we collect, how we use it, and how we protect it.

1. Information We Collect

We collect the following types of information when you use Ask Jess:

• Contact Information: Name, email address, phone number, and clinic name provided when you book a demo or register for our service.
• Patient Caller Information: Name and phone number of patients who call your clinic through the Jess system.
• Appointment Data: Date, time, doctor preference, and nature of treatment as discussed during calls handled by Jess.
• Usage Data: Information about how you interact with our platform, including login times and feature usage.

2. Call Recordings

All calls handled by Jess are recorded and transcribed for the purpose of:

• Providing accurate appointment booking and patient record creation
• Quality assurance and service improvement
• Dispute resolution and compliance
• Providing call logs and transcripts to the clinic operator

Call recordings are retained for a period of 90 days unless a longer retention period is required by law or requested by the clinic. Patients who call your clinic are notified of the recording at the start of the call.

3. Appointment Data

Appointment details collected by Jess — including patient name, preferred date and time, and treatment type — are stored securely and shared with the respective dental clinic. This data may be synced to your Google Sheets or CRM system as configured during onboarding. We do not sell or share appointment data with any third party outside your clinic's designated systems.

4. How We Use Your Information

• To provide and improve the Ask Jess service
• To book and manage patient appointments on behalf of your clinic
• To send booking confirmations via SMS or WhatsApp
• To contact you regarding your demo, account, or support queries
• To comply with applicable laws and regulations

5. Data Sharing

We do not sell your personal data. We may share data with trusted service providers (such as SMS gateways or cloud hosting providers) only to the extent necessary to deliver our service. All third-party providers are contractually bound to protect your data.

6. Data Protection Statement

We take the security of your data seriously. Ask Jess uses industry-standard encryption (TLS/SSL) for all data in transit. Data at rest is stored on secured, access-controlled servers. Access to patient and clinic data is restricted to authorised personnel only.

We comply with applicable Indian data protection laws and implement reasonable technical and organisational measures to prevent unauthorised access, disclosure, or loss of personal data.

7. Your Rights

You have the right to request access to, correction of, or deletion of your personal data held by us. To exercise these rights, please contact us at contact@askjess.in.

8. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by email or by posting a notice on our website. Continued use of the service after changes constitutes acceptance of the updated policy.

9. Contact Us

If you have any questions about this Privacy Policy, please reach out to us:
Email: contact@askjess.in

Please read these Terms & Conditions ("Terms") carefully before using the Ask Jess AI dental receptionist service. By accessing or using our service, you agree to be bound by these Terms.

1. Service Usage

Ask Jess provides an AI-powered receptionist service for dental clinics, including inbound call handling, appointment booking, patient record creation, and CRM/Google Sheets integration. You agree to use the service only for lawful purposes and in accordance with these Terms.

You are responsible for ensuring that your use of Ask Jess complies with all applicable laws, including any regulations pertaining to patient data, call recording consent, and healthcare communications in your jurisdiction.

2. Demo Requests

When you request a free demo or proof-of-concept (POC), you agree to:

• Provide accurate and complete information in the demo request form
• Allow our team to contact you via the phone number and email provided
• Understand that the demo is a simulation and may not reflect the exact configuration for your clinic

Ask Jess reserves the right to decline a demo request at its sole discretion. Demo availability is subject to team capacity and geographic coverage.

3. Subscriptions and Billing

Paid plans are billed on a monthly basis. You may cancel your subscription at any time; cancellation takes effect at the end of the current billing cycle. We do not offer refunds for partial months. Pricing is subject to change with 30 days' notice.

4. Data Handling

By using Ask Jess, you authorise us to collect, process, and store data as described in our Privacy Policy. You represent that you have obtained all necessary consents from patients and staff for call recording and data processing. You remain the data controller for all patient data; Ask Jess acts as a data processor on your behalf.

We implement reasonable security measures to protect data, but we cannot guarantee absolute security. You are responsible for maintaining the confidentiality of your account credentials.

5. Acceptable Use

You agree not to:

• Use Ask Jess to engage in any unlawful, fraudulent, or harmful activity
• Attempt to reverse-engineer, copy, or resell the Ask Jess platform
• Use the service to send unsolicited communications to patients
• Interfere with the normal operation of the service or its infrastructure

6. Limitation of Liability

To the fullest extent permitted by applicable law, Ask Jess shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to:

• Missed appointments due to technical issues or connectivity failures
• Errors in patient data collected or recorded by the AI
• Loss of revenue or business resulting from service downtime
• Any third-party actions arising from use of the service

Our total liability to you for any claim arising out of or related to these Terms or the service shall not exceed the amount you paid us in the three months preceding the claim.

7. Service Availability

We aim to maintain high availability of the Ask Jess service but do not guarantee uninterrupted service. Scheduled maintenance will be communicated in advance where possible. We are not liable for downtime caused by third-party providers, force majeure events, or factors outside our reasonable control.

8. Termination

Either party may terminate the service agreement with 30 days' written notice. Ask Jess may suspend or terminate your access immediately if you violate these Terms or engage in conduct that we determine is harmful to other users or to the service.

9. Governing Law

These Terms are governed by the laws of India. Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the courts located in Bengaluru, Karnataka, India.

10. Contact Information

For any questions regarding these Terms & Conditions, please contact us:
Email: contact@askjess.in